Shipping Policy
At Summit Packaging, we’re committed to delivering your packaging supplies quickly, reliably, and sustainably. Below you'll find all the details you need about our shipping process across Australia.
Order Processing:
Order Cut Off Time: Orders placed before 2 PM AEST are processed the same business day.
Processing Time: Orders are typically dispatched within 1–2 business days.
Business Days: Monday to Friday (excluding public holidays).
Shipping Rates & Delivery Times:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| Metro Areas (NSW, VIC, QLD, SA) | 1–3 business days | 1–2 business days |
| Regional Areas | 3–7 business days | 2–4 business days |
| WA, NT, TAS | 5–10 business days | 3–5 business days |
Shipping rates are calculated at checkout based on order size, weight, and destination.
Free Shipping:
We offer free standard shipping on orders over $150 (excluding bulky items or remote area surcharges).
Sustainable Packaging:
We pack all orders using recyclable and compostable materials wherever possible, aligned with our commitment to reducing environmental impact.
Order Tracking:
Once your order is dispatched, you’ll receive an email with tracking details. You can follow your parcel's journey in real time.
Click & Collect:
Local customers can collect their orders from our warehouse at:
4/19-25 Grange Road Cheltenham, Melbourne, Victoria, 3192
Pickup hours: Mon–Fri, 10am-1pm
We’ll email you once your order is ready for collection.
Delivery Issues & Delays:
We do our best to ensure smooth deliveries, but if there’s an unexpected delay or issue with your shipment, please contact us at:
📧 info@summitpackaging.com.au
📞 0424 644 073
We'll work swiftly to resolve the issue.
Incorrect or Missing Items:
If anything in your order is missing or incorrect, let us know within 5 business days of receiving your parcel, and we’ll sort it out promptly.