Refund Policy

At Summit Packaging, we stand behind the quality of our packaging products. If something isn’t right, we’ll do our best to make it right.

This policy outlines your rights and our procedures regarding refunds, returns, and exchanges.

1. Change of Mind Returns

We accept change of mind returns within 7 days of delivery, provided:

  • The item is unused, unopened, and in original, resealable condition

  • All original packaging is intact

  • You provide proof of purchase (e.g. order number or receipt)

Return shipping is the customer’s responsibility unless the return is due to our error.


2. Damaged or Faulty Products

If you receive a product that is damaged, faulty, or incorrect, we’ll arrange a replacement, refund, or credit, your choice.

To help us resolve the issue quickly:

  • Notify us within 5 business days of delivery

  • Provide a photo of the item and packaging

  • Include your order number

We will cover all costs associated with replacing faulty or incorrect items.


3. Custom Branded Items

All custom printed or branded packaging is non-refundable unless faulty. Please review proofs carefully before approving production.

If there’s a manufacturing error (e.g. print alignment, incorrect colours, wrong quantity), we’ll assess and remedy the issue promptly.


4. Refund Processing

Once your return is received and approved:

Refunds are processed to your original payment method within 2-5 business days

Credits or exchanges will be arranged based on your preference


5. How to Request a Return or Refund

Email us at info@summitpackaging.com.au with the following details:

Order number

Description of the issue

Photos (if applicable)

Our customer support team will guide you through the next steps.


6. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.


Contact Us

If you have any questions about returns, please contact us:

📧 info@summitpackaging.com.au
📞 0424 644 073
📍 4/19-25 Grange Road Cheltenham, Melbourne, 3192

get a quote!